Return Policy

About AnnaKastle

We want you to experience how easy it can be purchasing from AnnaKastle with our hassle free, no quibbles returns policy. Just follow the below steps to return an item and we will refund your item cost. In case that you just change your mind, we refund you the amount less shipping that you paid. But when we made the error, we will refund your item in full including the shipping cost that you paid when you placed your order from us. Also we assist you with exchanging your item or set you up with a store credit for future purchasing. Its your choice.

How to return an item:

  • Please email us within 7 days from the date you received the item notifying us of your intention to return it
  • Complete our Returns Form, clearly stipulating whether you would like us to fully refund the cost that you paid for the order, exchange the item or set up a store credit
  • Reuse the existing courier bag or use your bag. And send us the item with its identification tag still attached and an accompanying completed Returns Form to the below address
  • annakastle return form

Anna Kastle ON9 Attn. Baek KyungHee
Dong-il Building 6F
255-73 Yongdu-dong, Dongdaemun-gu
Seoul 130823
South Korea

You will be notified by email once your return has been received and processed. When the items are returned, we do give them a quality check to ensure they have not been worn, washed or damaged in any way. If you can please check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging to ensure you are happy with the item. We need to receive the goods within 30 days of the date you received them. Returns received outside the above time frames will be accepted at our discretion and can only be refunded as a store credit. We will help you in exchanging an item for the same item in a different size or color, subject to our stock availability. Alternatively you can choose another item from within our store. But we will charge the shipping cost to exchange the item. Unfortunately we cannot accept returns for clearance sale items.